Renaissance Cairo Mirage City Hotel

My stay at Renaissance Cairo Mirage City was nothing short of amazing. I always, always felt well taken care of by the staff here, and, in particular, I must highlight the staff at the breakfast buffet as I always found them to be so genuinely kind and considerate. The rooms were also quite spacious and the architecture of the hotel reminded me of Paris which I loved. In addition, the hotel provides a complimentary shuttle for airport pick-ups and drop-offs, which is incredibly helpful as I don't think Cairo Airport is the easiest for tourists to get out of with all the people haggling you for a ride.

The staff are untrained, Mr. Moustapha afternoon duty manager was unpleasant and highly rude, The room is basic and dated furniture. The housekeeping just keep an eye on the tips they keep knocking on the door regardless, the do not disturb sign is hanging on the door! It’s a 5 star hotel with 0 star staff! I’m quite shocked to see such behavior of staff especially from the receptionist! The room phone wasn’t working and we made a call from our mobile and she was so upset why we called from the mobile! And couldn’t be bothered to send anyone to fix the issues.. I’m quite appalled to see such downgraded staff!!! I definitely would NOT recommend such hotel. They have us used slippers, used towels, and entered our room while we were not at the hotel. That’s was upsetting and when asked they denied it all..! The staff and managers are sketchy! The managers have the CCTV cameras you should check who has been snooping in the room! As soon as any complaint is made the staff turn a blind eye!!! The treating of foreigners is basic level. Treat others how you wish to be treated..! Thanks.

Wael and Abdo made trip amazing. Concierge team 10/10. Hugely let down by Ahmed GM of front of house who was incredibly rude when asked about Marriott bonvoy benefits on laundry and spa. Started shouting and even swore at me in Arabic to his collegague. He thought I didn’t understand Arabic but I understand both Arabic and Russian. All good though his behaviour will be reported to further boards in the Marriott Group. Kind Regards Adam

All was very good except that a mouse ran across my feet when we were about to have dinner at the garden restaurant!

Fare enough

Good place. Not so good at reception for checkin.