Smile Hotel Tokyo Ayase Ekimae

The environment is very good, very quiet, and the facilities are complete. The boss is very easy to cook and the food is delicious

Curtains would've been better than a wooden door for the windows because the room gets very dark should you need privacy.

I recently stayed at this hotel and had a genuinely pleasant experience. From the moment I walked in, the staff were warm, professional, and attentive. The room was clean, well-appointed, and surprisingly quiet, making it easy to relax after a long day. The amenities were top-notch and exceeded my expectations. Location-wise, it was conveniently situated near shops and restaurants, yet still felt peaceful. I appreciated the thoughtful touches throughout the property and fast Wi-Fi. I would absolutely stay here again and recommend it to anyone looking for comfort, service, and value.

Overall, it was really nice. On the first day I landed in Tokyo, I could directly get to the hotel from Narita Airport. It was a bit late, but there were still many supermarkets and convenience stores near the hotel, and the prices were quite affordable. It was also very convenient to go to the Tokyo Skytree the next day. It's a pity that I made the reservation a bit late, and the hotel was fully booked, so I could only stay for one night.

I was very disappointed with this hotel and its staff. It is old and dirty. When you enter you can smell the strong smell of dust, we found hair in the bathtub. A lot of dust everywhere and overall the room was obviously very dirty. In my reservation it is written that they clean the room every 3 nights however after the first night the hotel staff entered the room moving and touching all my personal things and changing the sheets. The absurd thing is that new sheets were dirtier than the ones that were there before (look at the photos) but the thing that annoyed me the most was the hotel staff who, after this happened, huffed and asked us to sleep in those dirty sheets because no one could replace them at that time and after insisting the only thing I got in a rude way was some sheets that I had to change myself, by the way they were not for the whole change of bed and it was not for the dirty part. so I had to make do. after this happened, back in the room the hot water suddenly went off while I was taking a shower. the next day no one came to replace the dirty sheets. the bathroom has a terrible smell and is so small that to sit on the toilet you inevitably hit your head against the door. also to reach all the main places it is very uncomfortable and takes a long time. at the exit of the metro and in the streets to reach the hotel there are many drunk people. a guy was touching his private parts in front of everyone and continued to drink alcohol. really a bad experience!

Nice hotel. Staff were friendly and the location was close to some nice food places and metro station